Question 1

What is Eco Clean Supplies?

Accepted Answer

Eco Clean Supplies is a UK-based supplier of sustainable food packaging and eco-friendly catering essentials. We offer palm leaf plates, bagasse bowls, compostable cups, clamshells, straws, cutlery, containers, and related tableware for restaurants, caterers, events, and retail customers.

Question 2

What products do you sell?

Accepted Answer

Our range includes: - Plates: palm leaf, bagasse cane, and rice husk plates - Bowls: palm leaf and bagasse cane bowls - Cups: single-wall and double-wall hot cups, cold cups, lids, and accessories - Clamshells, containers, platters, and bamboo food boats - Straws, bags, cutlery, napkins, and catering extras - Wholesale tableware and gift items Browse our shop for the full catalogue.

Question 3

Are your products eco-friendly?

Accepted Answer

Yes. We specialise in compostable, biodegradable, and sustainable alternatives to single-use plastic packaging. Many products are made from natural materials such as fallen areca palm leaves and bagasse cane, helping reduce plastic waste for catering and events.

Question 4

Do you offer wholesale or bulk orders?

Accepted Answer

Yes. We supply wholesale palm leaf tableware, bagasse tableware, bamboo food boats, wooden cutlery, and aluminium foil containers. For larger pack quantities, please visit our wholesale section or contact us for a quote.

Question 5

How can I contact you?

Accepted Answer

You can reach Eco Clean Supplies using the contact form on our website or the details below:

UK Office:

Phone: +447353 352847

Email: support@ecocleansupplies.co.uk, sales@ecocleansupplies.co.uk, info@ecocleansupplies.co.uk

India Office:

Phone: +91 70414 65365

Email: dikant@gmail.com

Question 6

Where are you located?

Accepted Answer

UK Office: MR RAMESH LAXMIDAS MODI PRS IMPORTS LIMITED, 32 Staythorpe Road, Leicester, United Kingdom LE1 2JU

India Office: G-1206, Titanium City Center Mall, B-207, Road, Prahlad Nagar, Ahmedabad, Gujarat 380015

Question 7

How long does order processing take?

Accepted Answer

Orders are processed within 1–2 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive another notification once your order has shipped.

Question 8

What are your shipping options?

Accepted Answer

We offer Standard Shipping (3–5 business days, £7.99), Express Shipping (1–2 business days, £8.99), and free shipping on orders over £60.00. Full details are on our Shipping Policy page.

Question 9

Do you deliver across the UK?

Accepted Answer

Yes. We currently ship across the United Kingdom. If your area is not serviceable, we will notify you and issue a full refund.

Question 10

How do I track my order?

Accepted Answer

Once your order has shipped, you will receive a tracking link via email or SMS. If you have not received tracking details within 48 hours of your shipping confirmation, please contact our support team.

Question 11

What if my order is delayed, lost, or damaged?

Accepted Answer

Contact us within 48 hours of delivery. We may issue a replacement or refund depending on the case. Please provide clear photos of any damaged or incorrect items. Claims cannot be processed without proof.

Question 12

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards (Visa, MasterCard, Maestro, American Express), digital wallets such as Apple Pay and Google Pay, and other secure payment options shown at checkout. All transactions are protected by SSL encryption.

Question 13

Can I cancel my order?

Accepted Answer

Once an order has been placed, it is processed immediately to ensure timely delivery and cannot be cancelled. If you cancel after confirmation, a 100% cancellation charge may apply. If we cancel your order, you will receive a full refund.

Question 14

What is your returns policy?

Accepted Answer

You have the right to return most items within 14 days of receiving them under the UK Consumer Contracts Regulations. Items must be unused, in original condition, and returned in original packaging with proof of purchase. Some items such as perishable goods, personalised items, and opened hygiene products cannot be returned unless faulty.

Question 15

How long do refunds take?

Accepted Answer

Once your return is received and inspected, approved refunds are made via the original payment method. Please allow 5–10 business days for the refund to appear in your account.

Question 16

Who pays for return shipping?

Accepted Answer

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. If a refund is issued, the original shipping fee (if applicable) may not be refunded.

Question 17

Do natural palm leaf products vary in appearance?

Accepted Answer

Yes. As natural products, palm leaf plates and tableware may vary slightly in size, shape, and colour. This is normal and adds to their authentic, earthy appearance.

Question 18

Are palm leaf plates sturdy enough for hot food?

Accepted Answer

Yes. Our disposable palm leaf plates are stiff, sturdy, and heavy duty enough for snacks, meals, and desserts. They are microwave and oven safe and will not get soggy or bend easily like flimsy paper or plastic alternatives.

Question 19

Is website product information always complete?

Accepted Answer

Actual product packaging and materials may contain more or different information than shown on our website or app. Always read labels, warnings, and directions on the product packaging before use. See our Legal Disclaimer for more information.

Question 20

How do I raise a complaint or grievance?

Accepted Answer

If you have a concern or complaint, contact our Grievance Officer at support@ecocleansupplies.co.uk or +447353 352847. Please include full details of your issue. We aim to respond within three (3) business days.

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Frequently Asked Questions

1. What is Eco Clean Supplies?

2. What products do you sell?

3. Are your products eco-friendly?

4. Do you offer wholesale or bulk orders?

5. How can I contact you?

6. Where are you located?

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