Refund & Returns Policy

You have the right to return most items within 14 days of receiving them, under the UK Consumer Contracts Regulations. To be eligible for a return:

• The item must be unused and in its original condition
• It must be returned in the original packaging
• Proof of purchase or order number is required

To initiate a return, please contact us using the details at the bottom of this page.

The following items cannot be returned unless faulty:

• Perishable goods (e.g., food, flowers)
• Personalised or customised items
• Health and hygiene products (e.g., underwear, opened cosmetics)
• Digital downloads or software once downloaded or accessed

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• A full or partial refund will be processed
• Refunds are made via the original payment method
• Please allow 5–10 business days for the refund to appear

We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us with your order details.

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
• If a refund is issued, the original shipping fee (if applicable) may not be refunded

To request a return or refund, please contact us via: